Shipping, Delivery, and Order Information
Terms and Conditions
Once an order is paid in full, Recycled Rubber Products will begin the fulfillment process. Orders are delivered via common carrier with a weight of approximately 2000 lbs per pallet. The freight company will notify customers by phone prior to arrival on delivery day. While the carrier may allow some flexibility in appointment times, lengthy delays in appointments may result in storage fees. Recycled Rubber Products is not responsible for such fees.
Merchandise is shipped F.O.B. 175 S Des Plaines St, Joliet, IL 60436
The carrier will deliver and unload as close to your property line (curbside) as is accessible by the delivery vehicle. This service does not include installation of mulch or removal of packaging materials. The customer will be responsible for the contents after the delivery. Freight services are prepaid, and no additional charges should be presented to you at the time of delivery. However, you may request additional services of the carrier (yard delivery, garage delivery, or address change) when the carrier contacts you for a delivery appointment. These services may involve additional charges, and are not the responsibility of Recycled Rubber Products.
It is very important that you thoroughly inspect the merchandise for any damages or missing items that may have occurred during transport. ANY damages that are discovered must be notated on the bill of lading/delivery receipt that you sign. Have the driver initial any damage report and be sure to obtain a copy of this delivery document. Failure to document any transportation-related damage may result in delays or even the inability for us to send you replacements. Recycled Rubber Products must be notified within 2 business days of delivery of any damages or missing items.
Send BOL copy to:
Recycled Rubber Products LLC
Mail: 175 S Des Plains St, Joliet, IL 60436
Special Shipping Note
For orders of 9 tons or less, a lift-gate will be included in the delivery and the palletized order will be delivered curbside. For orders greater than 9 tons, customers have a couple of options:
- having a forklift and a pallet jack at the delivery site to off-load pallets from van trailer or flatbed
- having multiple lift-gate trucks deliver curbside
Delivery estimate for:
3/4-inch mulch: 5 – 10 business days
Premium 3/8-inch mulch: 4 – 6 weeks
Shredded mulch: 6 – 8 weeks
While Recycled Rubber Products works closely with its carriers to assure timely shipment of your order, delivery times are NOT guaranteed, and various factors can impact the carrier’s ability to deliver within the expected time frame. These factors include:
- Your location in relation to our warehouse
- The carrier’s equipment
- Delayed or stalled production and/or shipping because of complications due to COVID-19
- Other unforeseen events that may delay shipping times
Deliveries refused, including those due to late deliveries on the carrier’s behalf, will be refunded, minus all incurred shipping costs. These costs may include, but are not limited to, shipping costs to and from the customer and the RRP facility.
View the Recycled Rubber Products Return Policy